Pro Call uses intelligent caller ID technology that does much more than just provide the name of a caller. This unique interface creates a new pop-up window on your computer screen, making it easy to access customer information and then return to your previous task once the call has ended. Pro Call auto repair caller ID integrates with your shop management software in real-time so you can easily deliver the efficient, personalized approach customers love.
When you have quick and easy access to a customer’s profile in your system, you can use the phone call to not only set appointments but also recommend services that you customer may not realize are needed.
Great customer service begins with the very first phone call. With Pro Call, your team can address all customers by name and talk with them like a trusted advisor rather than just an order taker. The key is having all the right information right there at their fingertips, the moment they need it.
For your current customers:
- Get instant access to top-level information like name, phone number, email, street address, and vehicle type.
- See average and lifetime spend totals, service history, previous recommendations, and more
- Quickly answer questions, schedule appointments and recommend new services.
For new customers:
- See top-level information like name and phone number.
- Easily and accurately build a new profile in your system.
- Create rapport and trust before they even bring in their vehicle.
Pro Call syncs seamlessly in real-time with your shop management software.
Pro Call SPECIFICATIONS
Requirements: Must have multi-Line Caller ID box, Deluxe unit or Vertex Unit.