Southampton, PA, December 10, 2018 — BOLT ON TECHNOLOGY, the industry-leading automobile aftermarket technology company, in partnership with Matco Tools, has announced today that Intercourse Automotive 4×4, located in Intercourse, PA, is the winner of the “What’s a Photo Worth” contest, commemorating the 20 millionth repair photo uploaded and shared with a customer using BOLT ON’s Mobile Manager Pro software.
The winning photo of a frozen actuator, along with notes, was uploaded and shared with a customer by Intercourse Automotive technician, Arty Best, to highlight the vehicle’s problem and explain the repair recommendations. The winning picture is a perfect example of how BOLT ON’s solutions empower repair shops to improve transparency and build trust with their customers.
“I am thrilled to learn that we were the shop to upload the winning photo,” said Alvin Esh, owner of Intercourse Automotive 4×4. “We believe in honest repairs and thoroughly explaining service recommendations to our customers. BOLT ON’s Mobile Manager Pro strengthens our commitment by highlighting problem areas with photos and videos. Auto repair is a highly competitive business,” Esh continued, “and as an independent, family-owned shop, we look for ways to innovate. BOLT ON arms us with technology solutions that improve communications with our customers.”
Intercourse Automotive 4×4 will receive a prize package of Matco tools valued at $3,000 which includes a 10-piece Top Torque II screwdriver set, rechargeable flood light, four-drawer heavy-duty service cart and ½ inch composite impact wrench. Since most technicians are responsible for purchasing their tools, Esh plans on giving the new tools to his next apprentice technician as a means of jump-starting his/her career. Visit the company’s website to view a full list of the Matco prize package.
“We couldn’t be happier for Alvin and his team,” says BOLT ON TECHNOLOGY’s Founder and CEO Mike Risich. “Intercourse Automotive 4×4 has been one of our most prolific and productive customers. They appreciate the value of showing as well as telling a vehicle owner the ‘why’ behind their repair recommendations. This milestone of exceeding 20 million photos signals how technology is impacting the industry. We are grateful to the 5,000 shops who rely on our technology as well as Matco Tools who shares our mission to bring continual innovation to auto repair shops.”
BOLT ON TECHNOLOGY’S digital software, Mobile Manager Pro, can photograph, upload and share details of repairs and inspections with customers, which streamlines shop documentation and greatly enhances customer communication. Shops using BOLT ON’s digital communications technology experience increased positive feedback after customers receive a digital, color-coded copy of their inspection with annotated photos. It also allows technicians to easily review inspection results with vehicle owners, thereby building credibility, creating transparency and strengthening customer relations which ultimately result in higher revenue for the repair shop. Shops that have added photos to inspections have seen dramatic increases in repair orders by as much as $700 per vehicle.
“We are delighted to have partnered with BOLT ON TECHNOLOGY to support this contest,” says Matco’s VP of Marketing Ben Gambrel. “As a leading provider or premium tools and equipment to the professional mechanics, we share BOLT ON’s passion and commitment to providing the highest level of support to automotive repair shops and celebrate their success whenever possible.”
For more information or to see both BOLT ON’s current and new software tools in action, visit this link to schedule a demo.
About BOLT ON TECHNOLOGY
BOLT ON TECHNOLOGY equips the automotive repair and maintenance aftermarket with award-winning technology tools to improve customer communication. The company’s technology instantly transmits photos, videos and text messages to communicate automotive repair details, thereby increasing customer trust, boosting sales and empowering shops to build long-term customer relationships. Along with ongoing training and support, BOLT ON’s integrated mobile, digital as well as standalone tools also reduce problems inherent in the service process, while increasing shop productivity, revenue, and customer satisfaction. Over the years, BOLT ON has worked with more than 10,000 independent repair shops, who have used the platform to send more than 50 million repair photos to vehicle owners. For more information, visit the BOLT ON TECHNOLOGY website or call 610-890-3240.